How CarePair works

CarePair is designed to make it easier for people looking for care or support, carers, support workers, employers, and authorised adults acting on someone else’s behalf to find each other and start conversations in one place. It is an online matching and introduction service, not an employer, agency, or care provider. That means CarePair helps users connect and communicate, while any care, support, work, or payment arrangement is agreed directly between the users themselves.

Step 1: Sign up

The first step is creating an account. New users choose the account type that best fits their situation, such as an employer account or a carer account. An authorised adult can also use CarePair on behalf of someone else where appropriate. The sign-up process is designed to be clearer and more structured than informal searching on social media or general job websites.

Step 2: Build your profile

Once registered, users complete their profile with the information that helps other people understand who they are and what they are looking for. Depending on the account type, this may include details such as location, availability, rates, support needs, care skills, role preferences, and profile text. A fuller profile gives a stronger starting point for matching and helps reduce confusion later.

Step 3: View matches

CarePair then uses profile and preference information to help users find relevant matches. Instead of searching through unrelated adverts or broad public posts, users can look at people who may already be a better fit for what they need. This makes the process more focused and helps both sides understand why a match may be worth exploring.

Step 4: Start a conversation

If a user sees someone they would like to speak to, they can start a conversation through CarePair’s internal messaging system where contact rules allow it. Messaging inside the platform gives users a clearer and more structured way to make first contact, ask questions, and discuss whether there may be a good fit.

Step 5: Share useful documents securely

CarePair also includes a private document library. Users can store relevant documents, organise them, and share them to a specific CarePair contact through the platform. This gives carers and employers a more professional way to exchange important information than sending loose files around. Depending on the situation, documents might include a CV, a care plan, training evidence, DBS-related information, or other role-related paperwork.

Step 6: Decide whether to move forward

After making contact, users can ask questions, discuss the role or support arrangement, and decide whether they want to take the next step. That might mean arranging an interview, planning a trial shift, discussing availability, or sharing more detail about the support required. CarePair helps make that introduction easier, but users remain responsible for their own checks, decisions, and arrangements.

What happens after users make contact?

Once two people have connected, the process becomes more individual. Some conversations may end quickly if the fit is not right. Others may lead to an interview, ongoing messages, document sharing, or a new working arrangement. Many users will want to carry out practical checks such as references, identity checks, right to work checks where relevant, or DBS checks depending on the role. CarePair encourages users to communicate through the platform where possible, because this can help provide a clearer record of contact, but users may decide to move conversations elsewhere once they are comfortable doing so.

Why this process can be easier than informal searching

Compared with generic job sites, social media groups, or informal word-of-mouth searching, CarePair offers a more structured path. Users can sign up with the right account type, create a profile designed around care and support, view more relevant matches, message in one place, and share documents through the platform. That makes the process feel more focused, more organised, and easier to manage.

A simple summary

•  Create an account
• Complete your profile
• View relevant matches
• Start a conversation
• Share useful documents where needed
• Decide together whether to move forward

CarePair is there to help people find each other, make contact, and begin those conversations in a more structured way.

See the system here

CarePair_Use_2026.pdf