Writing a good care plan
Learn what a care plan is, why it helps, and how CarePair’s care plan tool supports a more structured way to create, organise, and share important support information.
CarePair information pages.
Browse published CarePair guides, updates, policies, and information pages.
User guidance
5 pagesCreating a strong carer CV
Learn how to create a strong carer CV, what employers often want to see, and how CarePair’s CV builder can help carers and support workers produce a clear, professional document.
Guide for carers and support workers
Read practical guidance for carers and support workers on creating a strong profile, presenting experience clearly, understanding direct payments roles, and asking the right questions before accepting work.
Documents you may want to share
Learn what kinds of documents users may want to store or share through CarePair, including CVs, training certificates, DBS-related evidence, care plans, and role information.
Guide for employers and families
Practical guidance for employers, families, and authorised adults using CarePair, including how to write a strong profile, describe a role clearly, share information carefully, and prepare for contact with carers.
CarePair Platform
6 pagesReporting a concern
Learn how to report suspicious activity, unsafe conduct, misuse, or other platform concerns on CarePair, and what may happen after a report is made.
Checking and moderation
Learn how checking and moderation work on CarePair, why profiles and activity may be reviewed, and what may happen if information is inaccurate, incomplete, or concerning.
CarePair is not an agency
Learn what CarePair does and does not do. CarePair is a matching and introduction service, not an employer, agency, or care provider, and arrangements are agreed directly between users.
Frequently asked questions
Read common questions about CarePair, including how matching and messaging work, what documents can be shared, how safety concerns are handled, and what CarePair does and does not do.
Privacy and document security
Learn how CarePair handles messages, documents, and account information in clear plain English, including private document sharing, access controls, and practical security measures.
New and improved CarePair
Discover what’s new at CarePair, including easier matching, safer messaging, secure document sharing, employer care plans, carer CV tools, and a smoother experience for employers and carers.
Core
6 pagesDirect payments and CarePair
Learn what direct payments are, how they support disabled people, how they are used to arrange care, and why direct payments roles can be rewarding for carers.
How CarePair works
Learn how CarePair works, from sign-up and profile creation to matching, messaging, document sharing, and what happens after carers and employers make contact.
Who CarePair Is For
Find out who CarePair is for, including people looking for care or support, carers, support workers, employers, and authorised adults acting on someone else’s behalf.
What makes CarePair different
Learn what makes CarePair different from generic job sites, social media groups, and informal searching when looking for carers, support workers, or one-to-one care roles.
Safety and staying careful
Practical guidance on safer contact through CarePair, including references, DBS checks, meetings, personal details, and being careful when moving conversations away from the platform.
Contact and support
Find the right way to contact CarePair for support, general enquiries, press, organisational contact, and reporting concerns, including when to use the Contact CarePair card in your dashboard.