Checking and moderation

CarePair works best when people can use it with confidence. That is why profiles, documents, and some account activity may be reviewed where needed. The aim is not to make things difficult. It is to help keep the platform accurate, respectful, and safer for everyone using it.

Why checking matters

CarePair is a matching and introduction service for adults looking for care or support, carers, support workers, employers, and authorised adults acting on someone else’s behalf.

Because people may rely on profile information when deciding who to contact, it is important that key details are as accurate and complete as possible. Checking and moderation help reduce confusion, support trust, and give CarePair a way to respond if something looks misleading, unsafe, or inconsistent with the platform’s rules.

What may be reviewed

CarePair may review information and activity where this is reasonably necessary to run the platform, apply its rules, investigate a concern, or protect users.

• profile details and profile text
• role descriptions and support information
• documents shared through the platform
• reports made by users
• messages or account activity where there is a complaint, safeguarding concern, suspected misuse, or security issue

What CarePair is looking for

Most reviews are straightforward. They are usually about making sure that information is clear, honest, and suitable for the platform.

• inaccurate or incomplete information
• details that appear misleading or contradictory
•   content that may break CarePair’s terms or community rules
• behaviour that may create a safety, privacy, fraud, or safeguarding concern
• documents or profile material that need clarification before they can be relied on

What may happen if information is incomplete or inaccurate

Not every issue leads to the same outcome. In many cases, the next step is simply to ask for a correction or a fuller explanation.

For example, CarePair may ask a user to update a profile, correct a role description, replace a document, or explain information that does not seem clear. Sometimes content may be hidden from view while it is being checked.

What may happen if something is concerning

Where there is a more serious concern, CarePair may need to take stronger action to protect users and the platform while the issue is reviewed.

• temporarily limiting profile visibility
• restricting messaging or document sharing
•   placing an account under review
• suspending an account while checks are carried out
• removing content or closing an account where rules have clearly been broken or risk is too high

Why this helps users

Checking and moderation are part of making CarePair a more reliable place to connect. They help users feel more confident that the platform is being looked after, and that there is a route for concerns to be reviewed if something does not seem right.

They also support fairness. Not every missing detail or mistake is treated as misconduct, but clear concerns can still be assessed and acted on where needed.

What users can do

Users can help this process by keeping their profile up to date, describing roles honestly, sharing documents carefully, and reporting concerns promptly if something feels wrong.

• check profile and contact information regularly
• keep role descriptions clear and realistic
• share only documents that are relevant and accurate
• use CarePair messaging where possible so there is a clearer record of conversations
• report suspicious, misleading, abusive, or unsafe behaviour as soon as possible

A clear reminder

Checking and moderation are there to support safer use of the platform, but users still need to make their own decisions and checks before entering into any care, support, or working arrangement.

CarePair is not an employer, agency, or care provider. It is a matching and introduction service, and arrangements are agreed directly between the users involved.