CarePair is not an agency

When people are looking for care or support, it is natural to want a clear explanation of what a service does and does not do. CarePair is designed to help people find one another, make contact, and share information more easily. It is not an employer, an agency, or a care provider.

CarePair helps people find and contact one another

CarePair is an online matching and introduction service. It helps people looking for care or support, carers, support workers, employers, and authorised adults acting on someone else’s behalf create profiles, review potential matches, and start conversations through the platform.

CarePair is not the employer

CarePair does not employ carers or support workers on behalf of users. If a carer, personal assistant, or support worker is engaged through CarePair, that arrangement is agreed directly between the people involved. This includes decisions about duties, hours, rates of pay, trial shifts, and ongoing working arrangements.

CarePair is not an agency

CarePair is also not a recruitment agency or care agency. It does not place workers into roles, send staff out to provide services, or manage care packages on behalf of families or employers. Instead, it provides a structured place for users to find each other and start those discussions themselves.

CarePair is not a care provider

CarePair does not deliver care, supervise care in the home, or take responsibility for how support is carried out day to day. The actual care or support arrangement sits with the users themselves. That means the people involved remain responsible for deciding whether a role, a person, or a support arrangement is right for them.

Why this matters

This distinction matters because it helps users understand where CarePair fits. The platform can support matching, messaging, and document sharing, but it does not replace the checks and decisions that users still need to make. People should still think carefully about references, DBS checks where relevant, right to work, practical arrangements, and whether the match feels suitable.

What CarePair does provide

Although CarePair is not an agency, it still offers a more structured route than generic job sites, social media groups, or informal searching. Users can create profiles, view potential matches, message through the platform, and share documents in a more organised way. This helps bring early conversations and information into one place.

Arrangements are agreed directly between users

Any interview, trial shift, support arrangement, employment relationship, or other working agreement is made directly between the users themselves. CarePair is not a party to that arrangement. This applies whether someone is looking for support for themselves, acting on behalf of another adult, or using the service as an adult parent or authorised adult on behalf of a child or young person.

A clearer and more honest starting point

For many users, this is a positive thing. CarePair is there to help people connect more easily, while still keeping the actual arrangement in the hands of the people involved. That gives carers and employers more flexibility to shape support in the way that works for them, while also making the platform’s role clear from the start.